Gale South Beach - Miami Beach

Great staff. Newly renovated room and amenities. Excellent location.

Decor was nice

Room was postage-stamp sized, no where to sit except on outside patio which was nice except when it rained! No ice bucket and no place to set it when we got one. Many hidden costs such as a minimum daily charge within the hotel, valet charges in addition to parking fees. During three days there we were given three different times that the hotel roof bar was open, and found it closed when going up to visit (when supposedly open?) A full mini bar with no glasses, ice or ice bucket. No desk or any other place to put stuff No complimentary coffee in room or in lobby. No newspapers. Bar contractor sets his own schedule?? Next time we will stay at the Hampton Inn and get real value for our money

Newly renovated, very clean, friendly staff.

Area is dirty, room was very small

The cleanliness,the design and the rooftop pool area.

The attitude of the concierge and the manager,they were both rude and had terrible attitudes for a five star hotel. It was very dissapointing as everything else was great.

Location, location, location. Functional and stylish room. Very nice cafe and bar. Restaurant likely good but didn't eat there.

Our room 106 was in a high traffic area and the noise from the club was enough to wake the dead, which I was when I crashed at midnight, until 3:00 am. Apparently on Sat night the club can rock until 4:30 am. If we were to return, we'd need to find a quieter part of the hotel.

Food was excellent. Location good, and close proximity to our business event.

Mis represented!!! Not as shown on your web site. Very uncomfortable. Not for the mature traveler. No deating in ROOM....Bed Only. We would never have chosen this hotel if we had known the room was so spartan!

The staff were extremely nice and going out of their way to be sure you were taken care of. There is no question that they truly care to make your stay great. The cocktails in the front bar were fabulous. The rooftop pool is lovely. The location near the beach and on Collins Ave. Is awesome.

Some of the processes are not yet well-defined, the breakfast bill cash- through to front desk, the coffee bar is unfortunately very slow. The club downstairs is loud at 3:30 am.

Great new hotel, Very Nice and friendly staff, Very clean! Nice atmosphere and design. Very well locasted in South beach with no noise from outside during night.

The AC. We couldn't control the temperature and was too cold.

Just everything! The location was perfect, the staff were very helpfull !!!

Nothing! I just want to give some input to improve a couple of things! For example put a ramp for the luggage and a shelf where the toilet is in the room!

quality of fittings&materials location wifi speed pool

The unannounced mandatory 'resort' fee of $25 offering a $15 credit for food when there is no breakfast, just croissants and coffee. The bicycles which should be included are not. What is included should be printed and given to guest and not not hastily summarised. Some check-in staff did not even know what was, coffee bar people did not know about food credit either. bathroom should have a shelf for holding the guest's own toiletries stuff. Hand held hower head is too heavy. If it falls it almost crashes the shower's side glass pane. central air con cannot be swiched off in room and was set too cold.

great position, food, services

ground floor rooms noisy if you need good sleep

- Good location of the Hotel - Nice rooms

- Check-in not before 4pm, it's too late ! - Not able to eat in the restaurant, because it wasn't the waiter area ! We needed to seat at the bar located only 5 meters from the restaurant...

the hotel has a good location, close to the ocean, ocean drive avenue and lincoln road, shopping centers, clubs and restaurants are really close to the hotel. the staff was friendly

reservation of money at check in

The style and design, the balcony, cleanliness, location

Room is small, no space to store luggage. Closet very tiny.

Comfy beds, powerful shower, large tv. Close proximity to South Beach (2 min walk), shops, restaurants and bars. Staff were courteous and helpful. The decor was very nice.

Small room size (even though we were upgraded to a larger room). No coffee/tea making facility.